SYNGGNIA
1. Introduction
Welcome to Synggnia. We are a company dedicated to crafting and delivering fresh, high-quality juice directly to you. Synggnia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://synggnia.com/ or use our juice creation and delivery services collectively, the “Services”.
2. Information We Collect
We collect information that you provide directly to us and through your use of our Services, which may include:
- Personal & Delivery Information: Your name, email address, phone number, delivery address, and any specific delivery instructions.
- Order & Payment Information: Details of the juices and products you order, your payment method (processed securely by our third-party payment processors), and transaction history.
- Communications: Records of your communications with us, including customer service inquiries and feedback.
- Website Usage Information: Data about your interaction with our Website, such as your IP address, browser type, pages visited, and preferences. This may be collected through cookies and similar tracking technologies.
3. How We Use Your Information
We use the collected information for purposes including:
- Order Fulfillment: To process, prepare, and deliver your juice orders.
- Service Communication: To send you order confirmations, delivery updates, and necessary service-related information.
- Customer Service & Support: To respond to your requests, inquiries, and feedback.
- Service Improvement: To analyze trends, improve our juice offerings, Website functionality, and overall customer experience.
- Marketing (with your consent): To inform you about new flavors, promotions, and updates from Synggnia, where permitted by law.
- Security & Compliance: To maintain the security of our Services, prevent fraud, and comply with applicable legal obligations.
4. Sharing of Information
We do not sell your personal information. We may share your data in the following limited circumstances:
- Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, delivery and logistics partners, and IT service providers. These partners are contractually bound to protect your data.
- Legal Requirements: If required to do so by law or in response to valid legal processes (e.g., a court order or subpoena).
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Data Security
We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, legal, or accounting purposes).
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, which may include:
- The right to access, update, or correct your data.
- The right to request deletion of your personal data.
- The right to restrict or object to our processing of your data.
- The right to data portability.
- The right to withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details in Section 11.
8. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your web browser. Disabling cookies may limit your use of certain features on our Website.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly. If you believe a child has provided us with information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on our Website with a new “Last Updated” date. We encourage you to review this policy regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Synggnia
Email: admin@synggnia.com